CANDLE CARE

How do you take care of soy candles?

Each candle includes care and lighting instructions on the bottom label. Candles add a fragrant enhancement to living and workspaces and are safe to enjoy, but we encourage care and attention to the following guidelines:

  • First Burn: When you first light your candle, allow the wax to melt all the way to the outer edges of the container. Allowing a full melt pool guarantees an even burn (no tunneling) and maximum scent throw.
  • Maximum Session Burn Times: Never burn a candle for longer than four hours at a time. If a candle is burnt for excessive periods without being allowed to re-solidify, the excessive heat will cause the essential oil to burn out faster than it should.
  • Best Before Date: As all our candles are scented with plant-based, all-natural essential oils, we highly recommend using them within six months from the date of purchase.
    Putting Candles Out: Cover the candle with the lid to put the candle out. Blowing out a candle is not recommended as the wick may continue to glow and emit smoke.
  • Candle Storage: To ensure your candles are kept in optimum condition, keep them out of direct sunlight and store them in a cool, dark place.
  • Wick: We use 100% cotton, lead-free wicks. To provide the cleanest burn possible, trim your cotton wick to ¼ inch with a wick trimmer before lighting.
    Half Inch Rule: Discontinue use of a candle when there is ½ inch of wax left at the bottom of the jar. This will prevent possible heat damage to the counter/surface, or the container itself.
  • Safety: Do not leave candles unattended and place away from children and pets. Always place candles on a heat-resistant base, and set on a leveled and stable surface.
How Do I Store My Candles?

When not in use, candles should be stored in a cool, dry place, free from dust and protected from direct sunlight. Due to the all-natural products and dyes used in our coloured candle range, we recommend you avoid placing your candles next to windows or in direct sunlight as it may cause colour fading.

Can Your Jars Be Recycled?

Yes! They can also be repurposed in tons of different ways. For instructions and ideas, Contact Us!

How Long Do The Candles Last?

Candle care is very important to ensure you get the maximum out of your candle. The large 500ml candle should have up to 70 hours burn time. You must ensure you trim the wick to about 5mm after each burn and before you light for the first time. First burn should be no longer than 4 hours and thereafter 3-4 hours maximum, or until at least a full melt pool has formed.

GENERAL ENQUIRIES

How Long Does Shipping Take?

Transit time does not include processing time (see above).

  • Standard Shipping: 1-6 business days*
  • Express Shipping: 1-3 business days*

*Please allow extra time for orders shipping to Alaska, Hawaii, APO/FPO destinations, and other U.S. territories.

What Payment Methods Do You Accept?

We accept all major credit cards including Visa, Mastercard and Paypal.

If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them.

Can I Track My Order Once It Has Been Tracked?

Your tracking link will be sent in your dispatch email.

For any other tracking information please contact customer care by emailing info@cyflora.com or track from here. Order Tracking

What Is Your Returns Policy?

Checkout out our Return Policy.

Do You Offer International Shipping?

Cyflora currently ships online orders to the United States and Canada only.

Didn’t find what you were looking for? Feel free to contact us at any time!